Claims Made & Reported: Journey of Professional Lines Insurance
Claims Made & Reported: Journey of Professional Lines Insurance
  • Model: 978-1-933027-82-1

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Claims Made & Reported will enrich and entertain individuals interested in the world of insurance; everyone from long-time industry veterans to college students contemplating an insurance career. It contains a wealth of real-life examples of professional excellence and innovation, as well as heartwarming tales of industry camaraderie and humor.

Claims Made and Reported: A Journey Through D&O, E&O and Other Professional Lines of Insurance is a combination memoir, history and overview of the professional lines insurance industry.

Written by Larry Goanos, an active insurance professional with twenty years in the industry, it contains stories and observations from more than 400 individuals whose careers stretch as far back as the 1940s. Far from being a dry academic volume, this work illuminates the careers of some of the titans of professional lines insurance and provides valuable insights for success in virtually any business. It also contains fascinating facts about a wide array of insurance industry people, companies and products.

In this book you’ll hear about such colorful characters as the broker whose suit was seemingly in flames during a meeting while he continued to talk, the mid-level executive who bought a Rolls Royce as his company car (on his lunch hour no less) and the underwriter who concocted a clever scheme to scam his colleagues out of their lunch money when he was short on funds (we don’t recommend copying this strategy…) It’s a great read for insurance industry participants in particular and business people in general.

"I read your book over the weekend and enjoyed it thoroughly... The section about 9/11 was particularly moving. I hope our insurance managers got copies as I know they would enjoy it as I did. It deserves accolades."
—Warren Buffett, Chairman & CEO, Berkshire Hathaway, Inc.

Claims Made & Reported is an overview of the professional lines insurance industry in the United States, England and Bermuda. Author Goanos interviewed more than 400 active and retired industry participants to document some of the more colorful events in the history of this insurance sector. The book features a wealth of anecdotes and observations, many of which appear in writing for the first time. Mr. Buffett commented: "I hope our insurance managers got copies as I know they would enjoy it as I did. It deserves accolades."

One of the world's foremost philanthropists, Mr. Buffett was also pleased that all of the book's net proceeds are being donated to four charities. "Here's hoping you sell out and [the] charities get a big check," he wrote in an e-mail to the author.

Tracing the development of the professional lines industry from as far back as 1688 (the creation of Lloyds) up through 2008, Claims Made & Reported recounts industry events and experiences that run the gamut from humorous to heartbreaking. The book features chapters on a variety of topics, including AIG, other companies in professional lines insurance and the tragedy of September 11, 2001. It also includes profiles of some amazing people, including Mr. Buffett, in the books Professional Lines Insurance All-Star and Hall of Fame chapters.

All net proceeds from the sale of Claims Made & Reported are split equally among The National September 11 Memorial & Museum, The National Transplant Assistance Fund, The PLUS Foundation and The Aniridia Foundation International.

Other leading insurance industry professionals have heaped praise upon Claims Made & Reported:

This book brought back some great memories, I really enjoyed reading it. It was very entertaining and even an industry veteran like me can learn a few things from it.
— Dinos Iordanou, President and CEO, Arch Capital Group

This is written with great wit and style. Larry must have an enormous Rolodex to mention all the names that he did. Some I hadn't seen in ages. I congratulate him on pulling off such an innovative subject and making one smile in the process. It's a valuable read for all industry participants, including attorneys.
— Tom Wilson, Sr., Co-Founder and Chairman Emeritus, Wilson, Elser, Moskowitz, Edelman & Dicker

It was great a trip down memory lane. The J&H part brought a tear to my eye, as did the 9/11 part. Extremely well done—congratulations! It really brought back some great memories.
— William Goett, Managing Principal, Integro

I just received my copy of your book and read it over the weekend. It was fabulous, and I enjoyed every page of it.
—Richard Barquist, Vice President, Corporate Risk Management, MetLife

I thoroughly enjoyed the book. It was really fun to recall so many memories of people and places that were near, and most of the time, dear to me. There are many times that I wish I were back in that environ and fighting those battles and creating the memories all over gain. I will look back at the book often to remind me of the good friends and the times that we had.
— Bill Kelly, Attorney & Risk Management Consultant

With his ever-present wit and a smooth-as-silk prose, Larry hosts us through a world of professional lines insurance that is rich with interesting personalities and stories. His perspective, humorous and affectionate, makes for a delightful book that is a must-read for each of us who work in or around the insurance world. And his personal account of September 11th, detailing the immediate and enduring impact of this tragedy on the insurance industry, is poignant and moving.
— Elaine Lenahan, Partner, Thompson, Coe, Cousins & Irons, LLP

I just received it Monday night. I only read a small portion and skimmed through other areas and it brought me to tears.....some from sadness and some from laughter. I'm looking forward to reading it cover-to-cover!
— Laura Coppola, Arch Insurance

By Larry Goanos
ISBN: 10:1-933027-82-7
ISBN: 13: 978-1-933027-82-1
5.5 x 8.5 inches • 376 pages